When Facebook founder Mark Zuckerberg predicted the death of email back in November 2011, due to the social networking site’s new instant messaging service, a flurry of reaction articles appeared both lauding and mocking his prediction.
However, the question still remains. With BBM, Twitter, Facebook, Skype, Whatsapp and Viber to name but a few ways of communicating, can email really keep up? Do we still need a medium of communication that was developed in 1971, or are we vainly clinging on to technology that is vastly outdated?
Happily, the answer appears to be ‘Email is fine, stop worrying about it.’ Despite these gloomy predictions, email, and email marketing, is still thriving – and here’s why:
“Social media, and the various messaging functions available on it, are seen as a threat, but email can do things that social media can’t,” explains Econsultancy’s Graham Charlton. “It’s reliable, measurable, and provides a demonstrable return on investment. As long as it continues to do this, it will be a relevant channel. It allows brands to build a one-on-one relationship with a consumer in a way that social media cannot, and it can be tested and tweaked to optimise the effectiveness of messaging. The UK email market is alive and well, and continues to grow year on year – it was worth £388m in 2011, up 15% on 2010, and has grown steadily over the last 8 years.”

